Chick-n-Gravy Dinner Line Essay

I. Executive summaryAnn, the accomplice animal trainer, is going to investigate customers complaints of the supermarket regarding the frozen dinner. The mass of complaints centered on five flys under-filled packages, a missing label, spills/assorted items, unacceptable preference, and im beseemingly casted packages. She collected data from inspecting al almost 800 frozen dinners and drive appear analyze this cultivation. II. hassle there are two businesss1. How leave behind the shifts be measured and what quality tools depart be used?2. What should Ana recommend to the manager after knowing the results?III. ObjectivesTo determine the most spoted defect and the most defective merchandise line with the use of quality tools.To look at the solution to the manager.IV. SWOTStrengthsWeaknessesQuickly use customers complaints and analyze the problem. Frozen dinner is produced to restrain the customers quicker healthy meal for their busybodied life. Easy to focus the m ain problems in the crossingion area.Many defective returns buzz off reached customers, affect to reputation Wasting resources much(prenominal) as time, money to produce a product not as anticipate Problems were found only from the customers, has no information causes the problem from the manufactory, machines, facilitiesOpportunitiesThreatsGain experienced the problem and improve itNew processing method for higher qualityProduct Engineers or tonus department will be trained for better performance. Better be after and proper scheduling.Getting more customers satisfactionOther competitors would effect advantages of that defect and introduce their products with higher quality. The attach to might need to eliminate that product and produce a new product if the customers dont satisfy anymoreV. AnalyzingData abide be nonionised inHistograms (totals, morning/afternoon, and delimit 1/ telephone wire 2)DefectThe Pareto ChartThere are 69 defects were found22 occurrences unaccep table taste the most shop at problem. The next is missing item with 18, and because spill/mixed, with 14 occurrences. The 14 of the 22 unacceptable taste were accounted for by cablegram 1 in the morning, and the remainder were promissory note 2, also in the morning. Line 1 exhibited a similar morning problem all 11 occurrences were in the morning. Line 2 had all 7 of its occurrences in the afternoon. 10 of 14 occurrences of spill/mixed defects occurred in the afternoon. In the improper seal category, 10 out of 11 occurrences were for Line 2.VI. RecommendationThe Pareto Chart shown Unacceptable penchant has the most number of defects. Ann should give the precedency to investigate what problem caused UnacceptableTaste. These should be on the Product Engineers or Quality Control Center which mustiness be put in investigation. For a proper inspection must be do every now and then.The Scatter plat above shows there is no affinity between the time the defects were observed and th e number of defects. However, the occurrences were mostly in the morning with 42 occurrences (61%), so Ann also should to find out what might be causing taste problems in the morning on both lines.Step by step, after successfully reducing the Unacceptable Taste defect the Missing souvenir defect can be investigated. After the Missing Item defect is reduced, the Spill/Mixed defect can be investigated. And so on until all the 5 defects are reduced or completely removed.The company will need to train their employee overtime or hire new skilled employees. A Quality Control Engineer must be put in the position. trade to upgrade the new machine to get higher quality of the product. Conduct another(prenominal) test to detect the source of the problem, the workers, equipments/machines or the facilities.